For returns or warranty repair please contact the dealer you purchased from.
If you purchased from us directly please email us with your information and the nature of the issue and we will instruct you on how to return your item/s or have them repaired or adjusted.
In-Ear Products and Hearing Protection (Sales and Service)
in-ear@aurisonics.com
General Sales Questions (Sales and Service)
sales@aurisonics.com
Note for orders shipped internationally:
Our basic shipping option is USPS First Class International, which does not provide an estimated delivery time frame. Orders generally arrive between 5 and 20 business days; however, delivery can take longer to some countries such as Canada , France, and Russia. USPS does not update the status of customs numbers. The number provided is the customs number, and not a tracking number. Before contacting customer service to inquire about your order, please wait at least 20 business days. If you are in Canada, France, or Russia, please wait 30 business days. Thank you for your understanding.